Regulatory Oversight
At HRS we understand that it is reassuring for our clients to know that a) we are properly regulated and b) we address concerns and complaints with a professional mentality.
This firms’ policy, encouraged by The Solicitors Regulation Authority, is to clearly explain the terms upon which we will act for you. This is known as the retainer. These terms are intended to apply to all work undertaken by this firm unless otherwise agreed. HRS Family Law Solicitors Ltd is an independent law firm that has no referral or funding arrangements with any third party. You can trust that our advice is only motivated by a wish to serve you as well as we can.
- WHO WILL MANAGE YOUR CASE?
At HRS we work on files in teams of at least two people, sometimes up to four. Files are run on a daily basis by one member of the team and others have input as required. Your file will be run by xxxxx xxxxxxxx, who is your Caseworker and a [Paralegal] [Trainee Solicitor] [Solicitor] at the firm. The file will be supervised by xxxxx xxxxxxxx, who is the file Supervisor and a Solicitor as well as a member of the Law Society [Children] [Family law] panel. This means that your file will be reviewed as part of the HRS quality assurance philosophy in conjunction with the Specialist Quality Mark held by the company. We aim to ensure continuity of personnel but we reserve the right to delegate your case to another member of staff, if necessary. Such changes are unavoidable due to illness, departures, training etc.
- TYPES OF FILE
This firm engages entirely in family law matters to include Divorce, Children Law, Ancillary Relief, Co-habitation, Care and Social services’ law, Wills and Probate and related work pertaining to the modern family’s legal needs such as Lasting Powers or Court of Protection applications, small civil claims and Civil law disputes. If, however, you have a problem within another area of law we will be happy to provide you with advice and assistance by acting as your agent to facilitate the matter with an expert Barrister or Solicitor in that field. We call this our Entourage service. Please ask your Solicitor for further information. Such cases may include personal Injury, employment law, crime or housing disputes as well as landlord and tenant advice. We can also refer matters for you or signpost you to other firms of Solicitors within the geographical area.
- FEES
The caseworker will confirm the fee as a quote or estimate the fee in writing to you at the outset. We will always require a payment on account at that stage to confirm the retainer and to commence acting on behalf of a client. If the fee is fixed it will be an exact sum for work of a precise nature. Alternatively, it may be an hourly rate that is agreed or the fee will be met by the LAA or a third party. We may also take work on an a la carte basis known by the Profession as unbundling.
The cost estimate, we have provided, if not a fixed fee, will be kept under constant review and you will be provided with a written update on a six-monthly basis during your case. Fixed fees are set and will not change. Nothing in this letter in any way detracts from your rights under the Solicitors’ Remuneration Order 1972, details of which will be supplied on request. Our charges in hourly rate cases will be calculated mainly by reference to the time spent by fee earning staff dealing with this matter and will include, for example, advising, attending on you and others, preparation, travelling, waiting and hearing times.
There is an additional charge for standard correspondence and telephone calls at one tenth of the hourly rate and letters received at one twentieth. Our charging rate will depend on whether you are in receipt of Legal Aid. Rates of payment for Legal Aid work are governed by regulations currently in force whereas for privately funded work we reserve the right to charge our work at a rate agreed with you, in advance. In the absence of a charging agreement, our charging rate will be as currently set down by the Lord Chancellor’s Department. For private fee-paying client’s we will often agree a fixed fee to make the process easier and certain for you as to how much you will need to pay. This fee is agreed and due to be paid in full regardless of how much work is undertaken on a file or how long the case takes to complete. The advantage of the fixed fee is certainty for the client, but equally, if more, or less work, than is envisaged is ultimately needed to complete the case then the same fee applies. Only in exceptional cases will we agree a reduction in the fixed fee if, at our absolute discretion, we believe that to require payment of the whole would be unfair. In such circumstances, a half fee will apply, namely half of the fixed fee agreed. Once a fixed fee is agreed we will not entertain a full refund. We have a minimum fee of £200 for all matters that are opened as a file by the firm.
HRS Family Law Solicitors provide payment arrangements to clients on the basis of need and as confirmed by the Payment agreement between the firm and the client. This is usually by a reviewable monthly payment often by direct debit. The retainer is on the basis that this arrangement is at the absolute discretion of the company, and not the client, and may be retracted at any time with the full amount having been billed to that date becoming due. Our terms are 28 days unless otherwise stated. At no time, without express prior written agreement, will HRS Family Law Solicitors Ltd agree “credit” or terms of indebtedness beyond £1,500.00 or 12 months. If a payment arrangement is breached or a payment missed then the full amount of the fixed fee or invoice plus VAT will be payable forthwith and we will seek to recover the amount in the Courts if not paid immediately in line with our terms. We may, in certain circumstances at our absolute discretion, agree to act on a pro bono basis. The fee, estimate or fixed fee, confirmation of a pro bono basis or Legal Aid certificate award will be noted in the first or otherwise first applicable letter to you from your caseworker.
- LEGALLY AIDED CLIENTS:
You may be eligible for financial help from the Legal Aid Agency. Please note that Legal Aid cannot be applied for retrospectively and so unless you qualified from the outset for help under the “Legal Help Scheme” there may be a private charge due for initial work, unless a pro bono arrangement is agreed in advance. In family matters, the statutory charge may apply and you should read the separate documentation that we supply. The Statutory Charge applies if the result of your case is that you preserved or obtained property or money. In such circumstances, you may have to pay back some, or all, of the costs of your case. Please ask your Solicitor if you want to apply for Legal Aid. Legal Aid is bureaucratic and can be slow to obtain. We cannot control their decision making and many clients find it better, quicker and easier to pay privately even if Legal Aid is available. We cannot accept responsibility for loss or delay caused by the slow Legal Aid Agency decision making process. The Legal Aid Agency perform regular audits of our case files. If you are a private client and do not wish your file to be audited please inform your Solicitor who will mark it to this effect.
- COSTS ESTIMATES:
Whether you are a privately funded client or a client receiving advice under a Legal Aid Certificate or under the Legal Help Scheme, you will be provided with a written estimate of the likely cost of the matter. We are sure that you will appreciate it is difficult to estimate how many hours of work will ultimately prove necessary to conclude the matter and therefore any calculation cannot be more than a best guess. We are happy to give an estimate more regularly than every six months, if requested, and we offer a variety of payment options to ensure that fees can be met within a realistic budget. Our estimate in this case is between £ and £ .
- COMPLAINTS PROCEDURE:
Our aim is to ensure that your legal work is performed in an efficient, friendly and cost-effective manner. Whilst we hope that you will not need to complain, if you do have a complaint against a member of this firm or of a more general nature then please do not hesitate to speak to your caseworker who will endeavour to resolve the issue. If necessary s/he will institute a more formal enquiry in accordance with our Complaints policy. A copy is available on request. Whilst HRS is confident that you will be happy with the outcome of your case the fact is that law in the UK is an adversarial process and sometimes there is a winner and a loser. We cannot guarantee the outcome of a case as it is the decision of the Court. If you are not happy with the outcome it does not necessarily follow that either the company has not executed its work properly or that something has been missed, omitted or that there has been negligence. The company will not accept responsibility for an outcome that is not what was hoped for unless there has been a manifest error or negligence on the part of those involved. Likewise, a complaint is not valid simply because the case did not turn out as expected or as desired. Once the complaints policy has been followed and the procedure exhausted the Legal Ombudsman may be approached but there is a six-month limit on such a referral. The HRS Complaints policy is designed to be a fair and open process if matters have not been addressed to our usual high standard.
- FINANCIAL SERVICES:
We are not authorised under the Financial Services and Markets Act 2000 but we are able, in certain circumstances, to offer a limited range of investment services to clients because we are members of the Law Society and are regulated by the SRA. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide. We have a policy, however, not to do so. Should you need financial advice you will be advised to seek it from an independent financial advisor.
- FILE STORAGE
Unless you instruct us otherwise all files are destroyed 6 years after the conclusion of the case. Original documents are returned to clients when the case concludes. A small admin charge applies to file and document retrieval. The fee for retrieval of a file or part thereof is £25.00. We will not send files to third parties and any requested paperwork must be collected personally by the client, at the office in Dudley, who will be asked to sign a receipt. We do not keep copies of a file or a bundle of papers that is returned to a client. Please note that a Solicitors’ lien will apply to the file of papers if our fees are not paid in full such that they will not be released to you or an agent until payment is made.
- CASE-WORKERS
At HRS we employ a range of staff from highly experienced Solicitors to paralegals starting out on their career. Please note that we do not guarantee that all, or even some, work on a matter or file will be undertaken by a qualified Solicitor. As you would expect trainee and other staff need to learn by doing. If you require a Solicitor to be the exclusive case-worker then please notify us in advance. Rest assured that all staff are closely supervised in accordance with the management standard known as the Specialist Quality Mark operated by the Legal Aid Agency which means that they are supervised by a Solicitor who will also be a member of a Law Society specialist panel. At HRS we work in teams and more than one fee earner is likely to be involved in your matter.
- EQUALITY & DIVERSITY
The company will not accept any unfair, discriminatory or aggressive behaviour on the part of staff, stakeholders or clients. Any breach of our policy in this regard will lead to an immediate cessation of the contractual relationship between us and the third party or client to include the retainer for legal services. Please ask about our Equality and Diversity policy.
- DATA PROTECTION
HRS Family Law Solicitors Ltd is a registered body with the Information Commissioner. Our registration number is Z2870317. We take matters of data protection and security very seriously. It is therefore our policy to never send confidential information in the Royal Mail but instead to send it by encrypted email or to be collected at the office. We hereby give notice that client personal information will be stored on our administrative database operated by a third-party provider named LEAP who use the Amazon servers. This is for purposes of good administration and conflict of interest checks. We will also keep the said data in electronic format and as a hard copy at our registered office to contact former and existing clients / free first interview attendees for marketing purposes. Once your case has finished we will contact you by email, or telephone, to provide updates and potential case developments. We will only contact clients in this way if they have opted in by signing an authority on the requisite form and who have not thereafter opted out during the file closure process. If there are any queries please contact the Compliance manager by emailmn@hrsfamilylawsolicitors.com. Information will not be used or passed on to any third party without permission. Please ask about our Data Protection policy and our Privacy policy.
- CLIENT CONFIDENTIALITY & THE MONEY LAUNDERING REGULATIONS
Your attention is drawn to the fact that following the introduction of The Proceeds of Crime Act 2002, there are certain exceptions to the general rule of Client Confidentiality. Further, please note that we are required by law to comply with the Money Laundering Regulations. We therefore require the two forms of Identification from all clients who are paying for their legal work, namely photographic identification such as a passport or driving licence and proof of address such as a utility bill. We cannot commence work until that information is received and we will not accept payment on account or otherwise until the identity issue is completed at which point the retainer is created. The company limit for cash towards fees per transaction and month is £2500. We take our regulatory responsibilities seriously and cannot do any work, whatever the circumstances, unless we have prior compliance. Each client is also asked to provide a copy bank statement and salary slip or P60 to assist our administration of the file. Credit searches may, from time to time, be undertaken unless you have specifically advised that we are not permitted to do so.
- CASE DURATION
It is difficult at the outset of the case to predict how long a matter may take. Our initial estimate in this case, based upon our experience, is that the file will be open for approximately [ ] months.
- PAYING FOR YOUR LEGAL ADVICE AND PAYMENT TERMS
At HRS we understand that paying for legal advice and Court proceedings can be difficult. That is why we offer six ways to help you find the costs necessary to resolve your legal issue. Please note that all payment schemes are exclusive of VAT at 20% and disbursements that may apply, such as Court fees. Instruction of counsel, a barrister, where applicable, will cost extra as agreed in advance from time to time. Similarly, all quotes, fixed fees or otherwise, do not include disbursements namely travel and parking costs, court fees or expert costs. Such fees are not paid first. For early payment of said fees they must be paid in full in additional to our costs, in accordance with our terms and we reserve the right to use any monies paid to the client account for our costs howsoever we wish regardless of how the client determines their allocation. Unless otherwise specifically agreed, all fixed fee quotes do not include preparation for or representation at a Final hearing. At HRS we believe in continuity of representation and therefore we do not instruct counsel unless specifically requested to do so. Counsel’s fees must be paid for in advance of the hearing in full. Please note that whilst we try to ensure that the specific fee earner is available to represent a client at a hearing but that is not always possible and we reserve the right to provide a commensurate substitute where necessary. Please note that if you fail to make your payments as agreed then we have the right to pass the debt to a third-party debt recovery organisation and further costs may incur. We do sue for unpaid debts and enforce judgements when obtained.
- INTEREST RATES
Interest will be charged at a rate of 8% per annum on all outstanding total balances from 31 days after issue if payment terms are not met in accordance with article 5 of the solicitors (Non-contentious Business) remuneration order 2009. Given that the firm pays bank charges for the client account and holding client money but does not charge for this facility HRS Family Law Solicitors Ltd does not pay interest on client balances, however large, other than by specific agreement. Should you require interest to be paid please ask for the client account monies to be applied to a specific designated deposit account. Interest on such an account will be paid at 1% below Bank of England base rate to cover our costs of provision.
LEGAL AID: We have a contract with the Legal Aid Agency and therefore offer Legal Help, Legal Help Higher and Legal Representation depending on the type of case. All Legal Aid applications are merits or means tested other than in Public Law. If LAA funding is likely to be granted we may do initial work on a pro bono basis to achieve the funding. Please note that the statutory charge will apply if you pay a contribution to your legal aid fees or your case concerns financial issues. You will be given a leaflet by the fee earner which explains the statutory charge.
MONTHLY PAYMENTS: You wouldn’t necessarily pay your bills, such as car insurance, in one go, so why your legal work? At HRS we can agree a monthly payment plan through a Standing Order Mandate or Direct Debit based upon an agreed estimate of your costs at the outset, reviewable by agreement at regular intervals. For as little as £200 per month you can fund your divorce and/or Court representation. Please note that unless otherwise agreed in writing, the first payment instalment is due within 28 days of instruction denoted by a signed copy of the payment agreement form and is non-refundable. The full balance falls due in full if any instalment is missed. In such circumstances, we reserve the right to suspend work indefinitely or until payment in full has been made. It is the responsibility of the client to ensure payments are kept up to date in line with an agreement. Please note that we will not attend Court and may apply to leave the Court record if owed money or the client is in breach of a payment arrangement with us. Please note that monies paid will not be allocated to Court fees until the company has received half the agreed total of it’s fees.
FIXED FEES: At HRS we offer an agreed fixed fee for your legal costs. We also offer a repeat fixed fee arrangement for Court work, for example £600 plus VAT per hearing, to include all preparation work. The full fixed fee is due within 28 days of instruction as denoted by a signed copy of the payment agreement form. Please note that it is a condition of the fixed fee agreement that advocacy will be carried out by a member of our staff and not by a barrister. If you require counsel then there will be an additional charge for their instruction. Fixed fees do not include a final contested hearing unless specifically agreed and such hearings will attract an additional fee. If a fixed fee is agreed but the instructions are withdrawn before all work is completed the full amount is payable unless, at the absolute discretion of the company, half of the fee is waived. That may apply where for example no substantive work has yet been undertaken. The initial payment on account of costs, £200, is not refundable. All fees do not include Court fees and other disbursements. Where a fixed fee has been agreed and the agreed work or remit for the fixed fee has been completed the firm will charge at the relevant fee earner hourly rate until such time as a further or alternate fee structure is agreed or until the retainer is terminated by the client.
UNBUNDLED WORK: We can do work on an ad hoc basis, i.e. a limited retainer to do specific limited work whilst the client continues to act in person and deal with Court or the other parties themselves. The firm is not on the Court record. This is known as unbundling. We are happy to give competitive quotes for such things as preparing applications and statements, attendance at a hearing or even to write a difficult letter. Please ask reception for a quote. The fee agreed is due within 28 days of instruction as denoted by a signed copy of the payment agreement form unless otherwise agreed in writing by the fee earner and set out therein.
INTERIM BILLS: The traditional method for paying a Solicitor is to pay at regular intervals when a bill is rendered. This suits many people who need action immediately and cannot wait for their important matters to be resolved. At HRS we bill on a quarterly basis subject to a reasonable payment on account at the outset. Payment is then made in arrears of work done at an hourly rate and payment is due within 28 days from the date of invoice unless otherwise agreed in writing by the fee earner. The minimum, non-refundable fee on account is £200.
Complaints Policy v14
This firm understands that complaint handling is fundamental to the perception of the firm on the part of the general public and thus our ongoing success.
Every complaint, however minor, is important to the person making it. We shall treat it seriously and courteously in order to show them the respect they deserve.
- Stage one: Once a complaint is made to any member of the firm, that person should endeavour to resolve it. The complaint must be logged with the Personal Assistant of the Managing Director by email. The PA will than clarify if it is resolved or whether it needs to be addressed as a formal complaint. If it is a matter capable of informal resolution, a less serious issue, then the matter will be noted on the file and the issue regarded as concluded, subject to agreed action which for the sake of clarity shall be specifically recorded on an attendance note by the case worker who will address it, with guidance if necessary. The PA will retain a copy of the written communication and resolution email and follow up for both clarity and to satisfy the team that the issue is resolved.
Examples of minor issues include non-return of a call, failure to meet an agreed deadline or cancellation of an appointment. An example of an informal issue is something that has irritated or inconvenienced a client. In isolated cases this should be resolved by a discussion and agreement about how best to avoid a repetition in the future.
- Stage two: If the client is not content to resolve the issue at the first stage, as outlined above, or if the PA believes further investigation is required as it cannot be informally resolved, then the case worker must inform the Supervisor of the office who shall then review the file and respond in writing to the client, again copying in the PA and in full. At this stage the Supervisor should forward the complaints policy to the client. The Supervisor will first acknowledge in writing to the client within 7 days of receipt, if possible, enclosing a copy of this policy, and copy the letter to the fee earner for the file.
- In that letter the client will be asked to record the formal complaint by email letter to the Supervisor. This must be comprehensive and sufficiently detailed for analysis and consideration in order that the Supervisor can consider the detail of the complaint and answer point by point. If the complaint is not sufficiently particularized, HRS reserves the right to seek clarification in writing for a further written response. If the client does not co-operate then the firm again reserves the right to treat the complaint as concluded due to lack of certainty.
- If further information is required, then it will be asked for. Complaints will be answered within 21 days of receipt of the full information and coherent reasoning as to why the client is not satisfied. Again, this will be copied to the fee earner for the file and to the PA
At this stage the Supervisor will make a decision on the complaint with the input of the PA and will attempt to resolve the complaint so that the case can continue with necessary and agreed changes. If the issue is considered either too serious or the client rejects the decision of the Supervisor then the issue will move on to the next stage.
- Stage three: If the response to the complaint is not to the client’s satisfaction then s/he may refer the matter to the Head Of Legal by email or letter at mc@hrsfamilylawsolicitors.com / or the West Bromwich office. The Head Of Legal will reply within 14 days or as soon as possible thereafter. This stage may take up to 28 days as it will involve reading the file and speaking to relevant staff. Again, she may require further information in writing, in which case the deadline for a full reply will be extended by 14 days so that the deadline will be 14 days after the final reply from the client that has the required information and clarity that is needed to make a decision on the complaint. This will be copied to the PA who archives the firm compliant file.
The Head of Legal will be the final stage in the majority of cases and she has the necessary authority and power to bind the firm both in terms of the decision and the remedy. It may be that she will consider that the relationship between the client and the firm has broken down such that the retainer should end, or alternatively that the file should be transferred to a different lawyer or office.
- Our experience is that if we do not obtain information in writing then this often leads to confusion and dispute and that is why we always ask for a written complaint document as opposed to dealing with formal complaints by telephone or in person. The Head Of Legal will decide whether a) there is any further action she can take or b) the case should be referred to the final stage in the event that the client is not satisfied with her decision but escalation to the fourth stage will only take place if the matter is particularly sensitive, complicated or the issues that the client raises in reply are more akin to appeal points than merely disagreement with the decision at the third stage. She may decide that there is no further reasonable action to resolve the issue and therefore the complaint process ceases at this stage.
- Stage four: If referred to the Managing Director by the Head Of Legal, the MD will then review all the relevant papers and report to the client within 28 days. The decision is final, and any settlement offer made will be binding if accepted by the client. The firm reserves the right to make an offer to conclude the complaint upon the basis that if it is not accepted it is withdrawn after 28 days and on the basis that acceptance followed by further action on the part of the client makes the offer null and void, e.g accepting an offer and then referring the complaint to the Legal Ombudsman. Clients should seek legal advice on any offer made and we accept no responsibility if they fail to do that.
For example, an ex gratia payment at this stage, reimbursement or other compensation will be paid only on the basis that the matter is concluded and the said payment is in full and final settlement of the issue to include no further action with the Legal Ombudsman or any other third party.. If the client does not wish to accept the outcome or settlement offered, then they may refer the matter to the Legal Ombudsman. If that is undertaken, then any payment made on any basis whatsoever is immediately repayable as the firm may incur further costs as the client is effectively reneging on the agreement.
- Please note that we do not consider the complaint procedure to be exhausted until stage three or four is concluded, as applicable.
- Complaints will be dealt with sensitively. It is the right of the client to complain and at HRS we understand that. It is through dealing sensibly with complaints that we can improve our client care and our business.
- Clients are reminded that they have the right to seek independent legal advice and to complain to the requisite independent authority. Currently that is the Legal Ombudsman. Clients should consider the Legal Ombudsman rules in this regard as to time limits, failing which they will be out of time and their matter will not be processed. Equally, they should not refer the issue to the Legal Ombudsman unless they have exhausted our process.
- At the conclusion of the process the we will check that the complaints file is updated and will personally ensure that the action agreed with the client has been undertaken to include speaking with the fee earner involved about generic/strategic issues, copying the action agreed to him and undertaking any other or further steps agreed.
- Minor or one-off errors should as a guide be resolved by an apology.. More serious or prolonged errors may attract an apology, confirmation of a strategic change in the firm’s systems and, or an ex gratia payment.
- All staff and clients alike should note that the firm aims to resolve complaints fairly but will not entertain spurious or unfair complaints against our staff who we value and believe do their job honestly and to the best of their ability. They have a right to be treated with courtesy whatever the scenario and should not be abused or shouted at. If that happens we reserve the right to refuse any further action and or dealings with the individual concerned. Further, law is an adversarial system and we cannot be responsible for outcomes that are disappointing or with which clients disagree. We act for people in Court cases. We do not decide them. Equally, nobody is perfect and unless there is an ongoing or chronic problem then minor failings should be resolved at the first or second stage. We will be reasonable, but we also expect clients to understand that sometimes mistakes are made and not every error should attract prolonged discussion or compensation.
- The Legal Ombudsman will act on a complaint if it has not been resolved by the firm. It is essential therefore that if a matter has been resolved informally and if a complaint has been resolved on a formal basis that not only this is recorded on the file but that the client confirms the same in writing or with a signed receipt, email or note. Files cannot and should not be continued in the absence of said receipt and, or written confirmation of the complaint having been resolved. The firm reserves the right to cease acting for a client if we believe that the relationship of trust has broken down.
- Unless the client stipulates that an outcome response at any of the four stages is not acceptable, we will proceed on the basis that the matter is concluded. If the client thereafter refers the matter to the Legal Ombudsman, we will then ask that the remainder of our process, as applicable, be continued to a final outcome and will oppose the jurisdiction of the Legal Ombudsman until that opportunity to resolve the matter has been extinguished.
“A complaint is an opportunity to make our systems work better. We will do our best to resolve it.”
Clive Iain Rebbeck
Managing Director 110824
HRS Family Law Solicitors Ltd
Data Protection Policy. Designed to comply with the rules of the Information Commissioner’s Office. V4
- Policy
- This plan is designed to meet the ICO rules and guidance for comprehensive protection of client and public data.
- At HRS we have always prioritized the security and privacy of our clients by the protection and minimalisation of personal data and the use of said data together with the physical security of files and paperwork. This updated policy is designed to meet the increasingly complex needs of the company twinned with the ongoing challenge of protecting client data and information as well as the complexity of IT and such developments as cloud computing.
- This policy applies to all staff at all times. All staff must seek assistance and further training in the event of any confusion or lack of understanding.
- HRS invites positive contributions from third parties and staff alike.
- All staff, at all levels, will receive updating training each year through the monthly and quarterly internal training regime, and a comprehensive annual update in June/July.
- Much of our practice as to training will not change. It has a proven track record of meeting both the needs of the business and that of the staff in discharging our duties to clients.
- The GDPR
- The company works in compliance by the deadline with the legislation and all staff are required to understand it.
- CIR is the Data Controller. We have evaluated the need for a DPO and do not believe it is required. There are two reasons for this; Firstly, we are able to function in accordance with the GDPR without such an appointment and pursuant to the rules below we are not a public body, our core activities do not require regular or systematic monitoring on a large scale and we are not involved in processing special categories of data or considering criminal activities. The company has sought expert advice in preparing for the GDPR including a Law Society course, consideration of the Law Society guidance of the 1st of February 2018 as to Article 37 and the ICO guide to the GDPR.
- We will continue to amend key documents, including the Terms of Engagement, as the law changes or evolves.
- The company processes data for two reasons; legal obligation and contract. Broadly, all of our processing through LEAP is to abide by our SRA and other obligations. We do, however, also process data such as email addresses and telephone numbers to assist in our business and to properly represent our clients. This is the contract reason.
- The Law
- HRS Family Law Solicitors Ltd is registered with the Information Commissioners Office. Registration number: Z2870317. Clive Rebbeck, (CIR), is the Data Controller of the company.
Schedule 1 to the Data Protection Act lists the data protection principles in the following terms:
- Personal data shall be processed fairly and lawfully and, in particular, shall not be processed unless –
(a) at least one of the conditions in Schedule 2 is met, and
(b) in the case of sensitive personal data, at least one of the conditions in Schedule 3 is also met. - Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.
- Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
- Personal data shall be accurate and, where necessary, kept up to date.
- Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
- Personal data shall be processed in accordance with the rights of data subjects under this Act.
- Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
- Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
- The requirement to process personal data fairly and lawfully is set out in the first data protection principle and is one of eight such principles at the heart of data protection. The main purpose of these principles is to protect the interests of the individuals whose personal data is being processed. They apply to everything you do with personal data, except where you are entitled to an exemption.
- So the key to complying with the Data Protection Act is to follow the eight data protection principles.
What does this mean for the Company?
We must be careful at all times with client data. Never give it out unless it is necessary and permission has been given. Because we deal with sensitive information we must always ensure that the information is never given to the wrong individual, left on display, sent to the wrong place or lost It is no defence to say that it was accidentally given to the wrong person or it was a mistake. A breach of the principles set out above could lead to a very large fine being levied against the company.
What it means for staff?
You must not disclose any client information to any third party without permission of the client or order of the Court. Any wrongful or illegal disclosure will be subject to disciplinary action and could very possibly amount to gross misconduct. If you are in any doubt about whether a proposed act is likely to be a breach of the data protection principles seek advanced permission from the data controller. Finally, follow this policy and be careful not to make a mistake.
- Fee Earners will;
- Exercise diligence and care when dealing with client information be it in paper or data form.
- Ensure that all client information of any kind is not on public display.
- Adhere to the clear desk policy.
- Close files promptly in accordance with our procedure as soon as possible after the case has finished.
- Keep files in cabinets out of sight.
- Lock laptops away in a drawer or locked room if left in an office overnight.
- Not leave laptops in a car or out of sight at any time.
- Correct information if it is wrong or out of date.
- When taking files or papers away from the office ensure that they are out of sight and in a locked case.
- Ensure that all laptops and computers are both password protected and encrypted.
- Use email rather than Royal mail post where available and ask that all sensitive documents are collected by the client.
- Encrypt all emails. Never use personal internet-based email on company laptops.
- Never send sensitive documents to a client in the Royal Mail.
- Never fax sensitive documents outside of the company.
- Turn off auto complete on email products.
- Ensure that none fee earning staff understand the importance of abiding by the data protection principles.
- Refer all breaches or issues to the Data Controller, Clive Rebbeck, without delay, by email setting out the details and nature of the potential breach.
- Provide the Terms of engagement to all clients at the outset of the case which includes notification of their rights.
- Support staff will;
- Always keep client files out of sight.
- Keep public areas tidy and information of any kind out of sight.
- Report any data protection issues immediately to the office Supervisor.
- Double check email addresses and turn off auto complete on email packages.
- Ask for identification if a package is collected and they do not personally know the recipient.
- Never take files home.
- Double check addresses on a letter against the file before posting letters.
- Seek help or training if they have any concerns or lack of understanding of data protection.
- The company shall;
- Ensure that all staff are properly trained annually in Data Protection.
- Operate a secure website and secure third-party maintained administration system for the storage of client information, currently LEAP.
- Change all laptop passwords and organize for LEAP passwords to be changed every year. Change the email Office 365 passwords each quarter.
- Vigorously monitor the implementation of the clear desk policy.
- Review our Data Protection training annually to ensure it is fit for purpose at the January management meeting.
- Check that company laptops are being used appropriately including for personal use and that personal internet-based email such as Yahoo or Hotmail are not being used on our equipment.
- Set out the process for subject access requests.
- Set out the process for managing and reporting data breaches.
- Demonstrate compliance with the principal of, “by design and by default”, by having a process to identify when a Data protection privacy impact assessment is required.
- Have a process to identify and review retention schedules.
- Provide information to data subjects including information about data transfers to third party countries.
- Discipline staff in the event of a serious or repeated data breach or data protection related errors depending on the type, scope and scale of the problem.
- Decision making;
- CIR is responsible for data protection and control.
- Supervisors are responsible for the day to day control in each office and exercise delegated authority in this regard from CIR.
- Any potential breach of the Data Protection principles or this policy must be reported by any member of staff to CIR immediately.
- This policy will be reviewed annually.
- Procedures;
- Ensure that all staff are properly trained annually in Data Protection – this will be done by including data protection in the annual mandatory training carried out for all staff in June/July.
- Operate a secure website and secure third-party maintained administration system for the storage of client information, currently LEAP – this is done by having an annual audit of these issues carried out by William Raine in January of each year.
- Change all laptop passwords and organize for LEAP passwords to be changed every year. Change the email Office 365 passwords each quarter – again carried out by William Raine in January of each year.
- Vigorously monitor the implementation of the clear desk policy – the responsibility of the Head of Legal as delegated by CIR.
- Review our Data Protection training annually to ensure it is fit for purpose at the January management meeting – the responsibility of the Head of Legal who will arrange the annual training and undertake the review as a part of that.
- Check that company laptops are being used appropriately including for personal use and that personal internet-based email such as Yahoo or Hotmail are not being used on our equipment – the responsibility of the Head of Legal who will randomly undertake such checks.
- Set out the process for subject access requests – If anyone makes a request for information about the data we hold, their file or any other issue pertaining to data then the person to whom the request is made shall inform the data controller without delay by email and cc in his PA and the Head of Legal. The Head of Legal will prepare the response and any other action in co-ordination with the data controller and this reply/action will be undertaken within 14 days of the request. This will include reference to the ICO website.
- Set out the process for managing and reporting data breaches – any breach of data protection or issues and, or potential breaches shall be notified to the data controller without delay by email and cc’d in to his PA and the Head of Legal. The Head of Legal will prepare the response and any other action in co-ordination with the data controller and this reply/action will be undertaken within 14 days of the request, but earlier/immediately if deemed necessary or urgent to ameliorate or otherwise minimize the breach or its effects. This will include reference to the ICO website and notification to the ICO, if appropriate. A record of the matter will be retained in the Data Protection file and follow up undertaken, including review at the January management meeting.
- Demonstrate compliance with the principal of, “by design and by default”, by having a process to identify when a Data protection privacy impact assessment is required – The policy is reviewed at the January management meeting but it is also the duty of all supervisors to bring any Data Protection issues to the attention of the Data Controller without delay in order that a decision can be made as to whether action in this regard is required. Generally more than one example of a particular type of data breach in one year will trigger the need for a Data protection privacy impact assessment. Further, a DPIA will always be undertaken by the Data Controller when any project is undertaken that involves or may involve an impact on personal data of clients, or others.
- Have a process to identify and review retention schedules – The data protection retention schedule will be reviewed at and altered within 14 days of the January management meeting. The schedule at present is;
Paper files and all data within them – 6 years. This is a legal requirement.
LEAP data and client files – 10 years. This is necessary for legal reasons such as conflict checks.
Staff data – during the period of their employment and four years thereafter. This is deemed to be proportionate.
Any other personal data of any kind, whether written or electronic – 4 years, considered to be necessary and proportionate and to achieve SRA and other regulatory compliance.
- Provide information to data subjects including information about data transfers to third party countries – It is the policy of the company that whenever the nature or the scale of data processing of a persons data changes they shall be notified and given an opportunity to object. This will be for example if ordered by the Court to disclose information or to provide information to any third party, including those in different jurisdictions or countries.
Please note:
- The UK GDPR requires you to put in place appropriate technical and organisational measures to implement the data protection principles effectively and safeguard individual rights. This is ‘data protection by design and by default’.
- In essence, this means you have to integrate or ‘bake in’ data protection into your processing activities and business practices, from the design stage right through the lifecycle.
- This concept is not new. Previously known as ‘privacy by design’, it has always been part of data protection law. The key change with the UK GDPR is that it is now a legal requirement.
- Data protection by design is about considering data protection and privacy issues upfront in everything you do. It can help you ensure that you comply with the UK GDPR’s fundamental principles and requirements, and forms part of the focus on accountability.
- A data retention schedule is a tool that helps organizations keep track of the data they collect and process. It includes information on what data to keep, for how long, and in what format.
- The schedule should be reviewed and updated regularly to ensure that it meets the organization’s needs and complies with applicable laws and regulations.
CIR 16.08.24
HRS Transparency Policy
- The only area of work that the firm practices in and which is subject to the SRA rules on transparency is Wills and Probate that is not contested.
- For Probate work we charge £1500 plus VAT and disbursements or 1% of the estate value plus VAT and disbursements, whichever is the higher.
- You will be given a quote in writing at the outset of the case.
- The quote is a fixed fee and is not based on hourly rate work.
- The work will be carried out by a team consisting of a Solicitor and his or her assistant and we reserve the right to apportion the work as we deem fit.
- They are Supervised by other qualified Solicitors.
- Our complaints policy is reviewed annually and is published on our website.
- We display our firm SRA number and the SRA digital badge on the website.
- The firm has indemnity insurance as prescribed by the SRA.
- In relation to our other non-contentious work we will always quote a fixed fee plus VAT and disbursements of no less than £500 other than for simple Wills that are charged at £250 plus VAT and disbursements.
- All such work includes client care contact and checking of documents after preparation, provision to the HMRC and the Registry as well as distribution of the estate.
- Disbursements are subject to change but will be quoted at the outset of the case.
- All of our other work will be charged as per the Terms of engagement document published on the website.
HRS Equality and Diversity Policy Reviewed and updated January 2024
- Our promise
HRS Family Law Solicitors Ltd will never tolerate discrimination, intolerance, victimisation or bullying. We regard such matters as, prima facie, gross misconduct and therefore a matter for dismissal other than in the most exceptional circumstances.
We promise that our management will be open to and receptive about all issues raised with them concerning any issue for discrimination, or a person feeling as though they are being disadvantaged or singled out and that the management of the firm will always behave with respect and in a spirit of co-operation with such a person.
The Office Staff will all be trained about the issues of discrimination, intolerance, victimisation and bullying as a priority training issue not less than once per annum.
What is discrimination?
As per the operations manual definition discrimination can be categorised in a straightforward way as treating someone differently due to their physical or personal preferences to include but not exclusively, their gender, race, creed or colour, their sexual preference or change of gender, their disability, age, pregnancy maternity and paternity situation, or their religious beliefs.
Intolerance is the unreasonable disadvantage to people for the same or similar reasons for example not being reasonable or flexible for people to have a holiday on a religious occasion.
Victimisation is the unpleasant process of singling one person out, perhaps for one of the reasons set out above, but not necessarily restricted to that.
Bullying is the process of being unfair to and disadvantaging someone for any reason whatsoever and denotes an ongoing approach to the treatment of that person.
Diversity
At HRS we believe that the firm should be a celebration of the diversity in society. We want staff from all backgrounds and cultures reflecting the various classes, backgrounds, religion attitudes and beliefs of society as a whole. We will actively seek out diversity in our recruitment process and in our selection of business partners and suppliers and take in to account our current diversity profile as well as the changes in the community that we serve. A good example of this is our policy of interviewing 50% from a minority group to ensure fairness in the process.
General cultural awareness
At HRS we believe that we need to know about the religion, country of origin and customs of our clients and our staff. This will be achieved by arranging in house discussions every other month and by sourcing materials / information externally as and when appropriate. We want to know so we can make our advice and assistance better and more customer focused and friendly. We want to know because, apart from anything else, our moral and legal duty, it is good business sense.
The law
It is the responsibility of all staff to be conversant with the law of the land as to discrimination and to practice in accordance with the law in this regard. Failure to do so is gross misconduct for obvious reasons.
Be it the Race Relations Act 1976, the Equality Act of 2010 or any of the legislation in between, all staff at HRS must abide by and bring any issues of non-compliance to the attention of CIR without delay. CIR is the person responsible for monitoring this policy and non-discrimination at the firm.
No discrimination will be tolerated whether it be based on race, colour of skin, origin, sex, gender, age, disability or sexual preference. Indeed lifestyle and opinion that is legal and does not adversely affect the company is also regarded as a private matter.
Please refer to the anti-discrimination training policy and the operations manual as to how the firm complies with its legal obligations. In short, we train all staff to be aware of the issues and expect compliance in all aspects of our work, selection of suppliers and in all our dealings with clients and other professionals alike.
Making reasonable adjustments
From time to time it will be necessary to adjust the firm’s practices and procedures to allow the participation in our firm or access of our services. This can take many forms for example flexible hours or special arrangements to accommodate a religious belief or physical need, illness, etc. Our policy is to do all we can to accommodate such requests. The Directors will make the decision in any particular case. We have done this and will continue to be flexible in our demands of staff and suppliers or clients alike.
Reviews
The E&D officer will review the policy and the enactment of it each year. This will include a review of recruitment, performance, promotion and dismissal against diversity markers. We retain all interview forms and these are reviewed as a part of the process.
We will ensure that all managers and any staff responsible for recruitment and selection have undergone equality training. We also carry out monitoring, annually, on the number of employees from different gender, disability, age and ethnic groups by grade when: a. In post b. Applying for posts c. Taking up training and development opportunities d. Promoted e. Transferred f. Disciplined and dismissed g. Leaving employment.
The E&D officer will review monitoring data and set out how to deal with circumstances where under representation of the groups listed above is identified
The E&D officer will report annually and consult on equality issues with the workforce.
Instructions to staff
We provide written instructions to managers and supervisors on equality in recruitment selections, training promotion, discipline and dismissal of staff. This is is follows;
- You must consider the issue of diversity and reasonable adjustments at all stages of any process pertaining to recruitment, training, promotion and discipline of staff.
- You must note any issues that arise and seek guidance from the E&D officer.
- You must ensure that you have Equality training each year. The firm undertakes this work in-house on three occasions annually during our monthly training process. Attend one of these.
- We abide by the SRA annual monitoring process and all managers and Supervisors must assist in this endeavour.
Decisions
If a decision needs to be taken that has a discrimination element then the staff member must refer the matter to CIR for a decision to be made. It should be provided in writing to CIR without delay by email. CIR will adjudicate and launch an investigation or institute disciplinary proceedings if required.
Conclusion
HRS has an excellent record in Equality and Diversity in terms of both providing a service that is free of discrimination or preference on an unfair or illegal basis and in our dealings with the people we work for and with. That is a priority of the firm and must continue. We have a zero tolerance approach to discrimination in all its forms.
We believe that there is no discrimination at the firm and long may that continue. We need to remain diligent in our practices to ensure that is so.
Annual Review of recruitment, training, promotion etc
CIR as the E&D Officer for the company reviews the previous years recruitment to ensure that it is compliant with this policy. This is reported at the first Management meeting of the year. In 2020 we noticed that the firm was recruiting above both national and regional diversity norms. We have not found any examples of discrimination and the advertising methodology has also been reviewed as compliant. We use Indeed and connections to training establishments, and local newspapers. This method is ensuring a diverse application process including socio-economic balance. In fact the majority of applicants are female and of an ethnic minority group. There has been no identified failure in terms of promotion or dismissal. It is noteworthy that this applies also to the highest rung of non-ownership in the firm – Associate status.
In terms of departures there has been no identifiable problem and this is also true of promotion and training. Our new staff salary structure is a foundation to ensure fairness for all staff based entirely on performance and experience and this is a large part of the rationale behind it.
Nothing of note for 2021.
2022 – We continue to interview and hire well above the national average in terms of minority groups. No issues as to reports or complaints.
- The firm has not experienced any difficulties but for one resignation that was ostensibly blamed on illness and which we have not accepted. Indeed, it is clear that much was done to assist and the individual concerned actually went straight in to another role.
CIR 050113
Amended 10.01.14
Reviewed 060115
And 05th Jan 16, 7th Jan 17 and 12th Jan 18
Jan 19, 20 and 21, and 22, 23 and 24.
HRS Family Law Solicitors AML risk assessment 2022 -24
The 2017 Money Laundering Regulations took effect from 26th June 2017. The 5th EU Directive on AML has been adopted in to UK law by the 2019 Regulations and as such this assessment has been updated by CIR who is the firm’s MLRO / Money Laundering Reporting Officer (MLRO). We have carried out an independent firm-wide AML audit and developed a new risk assessment this year updating the reviews of 2019 and 2018 which did not require significant action. Again on this occasion there are major changes so please read carefully and note the new policy. The 2023 amendments are noted and actioned. Our Due Diligence is thought to be adequate despite the changes.
Updated 010722 – please read.
Updated 090123 – circulated 20th Jan 23.
Updated 010524 – circulated.
1 Introduction: Money Laundering and Trust or Company Service Providers
HRS is regulated by the SRA and as such we are subject to their regime. This rightly highlights money laundering and terrorism funding as a priority risk. It is taken very seriously and therefore our procedures must reflect that. The Law Society provides Guidance which we follow and note. All lawyers should and are expected to read it.
HRS operates only in the UK.
2 Responsibilities of senior managers
CIR is the MLO and MLRO and as such is responsible for company policy and implementation. He is assisted by our Head of Legal. We currently use the 2021 money laundering policy in conjunction with the operations manual to combat ML threats. This risk assessment carried out in June 2017 was designed to effect a complete revision of our system and the threats that face us in order to ensure that our procedures are both robust and fit for purpose. This 2023 review is again a full revision. There have been minor changes.
3 Risk assessment, policies, controls and procedures
This risk assessment has been undertaken following a review of all the Money laundering forms for the last three years and interviews with key staff such as the COFA, the Practice Manager/Directors and Supervisors. The reader is referred to the money laundering policy’s of 2012, 2017 and 2020 and 2021.
4 Customer due diligence
Staff are required to obtain two forms of ID from every new private client and if possible from Legal aid clients. Although there is clearly a significantly reduced threat with LAA clients there can still be Proceeds of Crime issues and so some ID is advised. They should obtain photo and address ID where possible and seek assistance if it is not. If someone else is making a payment such as a family member then this person’s ID must also be obtained and EDD considered – where does that person get/make their money?
Staff are required and do complete money laundering forms for each new client and if there is an issue or concern that develops, during the course of the case. Supervisors should consider the AML issue throughout the life of a file – even when the file is being closed and the ML form is due to be filed centrally.
All first attendance notes must contain a risk assessment specifically geared to the client. The assessment has followed a random review of such notes.
A further risk assessment must be undertaken by the FE when there is any change to the financial circumstances on the case, to the client profile or to the nature of the case financially such as further information.
PEP’s are a concern and training has been given on this point and on the method for searches etc in this regard.
Records show that fee earners are still following the requisite procedure. The ML forms are not kept in the file but instead provided each month to the Supervisor and thereafter to the MLRO for consideration and storage. Any concerns should be noted on the ML form and emailed to the MLO. The form then allows for consideration and dialogue before a decision is reached to either quarantine the file or to make a Suspicious Activity Report.
The system appears to be robust to date. We have reviewed the training level too and consider it appropriate; one session for every staff member each year and an external seminar update for the lawyers. We have undertaken audits in 2023 and 2024 which showed in 2023 that things had slipped to a minor extent and then improved this year with an excellent performance level.
We therefore believe that our system is both appropriate and sufficiently robust to protect the firm and to discharge our regulatory responsibilities. It is nevertheless our view that referrals to us for consideration of a referral to the NCA are surprisingly low. This may be because we have good policy adherence or because the firm does predominantly LAA work.
It is therefore still notable, however, that there are very few SAR’s required and a low level of concerns reported to the MLO – is there a need to highlight the issue more than once a year with extra training? This will be monitored but has been discussed with the Associates.
The Mel C, Head of Legal, will continue to monitor the issue in her audits.
5 Reporting suspicious activity
There have been two recent SAR’s. Why so few? Our rationale is that the reasons for this are that the ML procedure is firmly imbedded in the culture of the firm with training for all staff every year. Furthermore, the company does not undertake conveyancing, does not act for commercial entities and has very few high net worth clients. Nevertheless we would expect more referrals to the MLO and this needs to be considered as to why the rates are low. This has continued in 2024 and the matter is being considered.
6 Record Keeping
The company keeps all ML forms for five years in accordance with the guidance and to mirror the SAR rules. We undertook a number of SAR’s in 2014 and they would have been retained under the new 5 year period until 2019. We did no SAR’s in 2021 or 22.
7 Staff awareness
Is good although there is an obvious turnover point. Every new staff member may due to the firm’s cycle wait some months before being trained. This is not ideal and therefore AML should henceforth form part of the induction process. This was the extract from the last edition. AML is now firmly part of the induction. Annual AML training is being undertaken.
8 Risk indicators
The firm is no longer “new” and therefore less likely to be targeted. We do a lot of Legal Aid where POCA 2002 and ML are less relevant. The firm acts in the vast majority of cases for clients with relatively limited means. Half of our work is Legal Aid. There is little HNW client work. We do not accept any payment in kind or deal with crypto currency issues. All of our fee earners do AML training annually. We do not act for bodies corporate where the identity of the payee may be hidden. We do not undertake residential conveyancing. We have only once had a PEP instruct and we do no Government or overseas business.
For all of these reasons we assess the ML risk as low. That said we need to work on the lack of SAR’s. It may well be that there are good reasons for this, namely that the staff do not have any concerns or they are able to get the additional information and evidence needed to satisfy themselves that there are in fact no problems. In order to address the possibility of a problem the new addendum money laundering policy will include assistance with SAR’s and highlight the risk factors to be considered.
The cash limit has been raised again to £5000. It was £2500. This is rarely used but does provide flexibility for urgent final hearing or counsel instruction. It is judged to be appropriate and changed due to a period of high inflation.
We are seeing more clients with backgrounds from other parts of the world and this therefore needs to be addressed. Training has been given on sanctions, PEP’s and accessing the relevant Government sites.
9 Where to find information
The known criminal’s checklist published by the UK Government
High risk third country published by the EU
The SRA website
The LSAG particularly chapter 18
The NCA website
HRS operations manual and the HRS money laundering policy
10 Recommendations from 2022
- All new private clients will be run by qualified Solicitors. This is being adhered to.
- No foreign nationals to be signed up without approval from the MLRO. We have added the Head of Legal as an alternative.
- All none 2 ID cases including photo ID to be referred to the MLRO for permission to proceed. Or the H of L as above. Noting of course that some people do not have the “ideal” ID and this is factored in as relevant to our client base and the reality of the nature of HRS clients.
11 Conclusion
Our current system works well, is adhered to and is understood by staff. We need to continue to consider why there are so few concerns identified and monitor it. Updated training must continue each year. We have decided to “beef up” our EDD for foreign nationals and consider the risk for such persons centrally, although they are very few and far between, none in 2021, a few since, who were private clients.
CIR 010621 and the 010722 and 2023, 01.05.24.
HRS Family Law Solicitors AML policy 2020 As amended 2021 -23 updated 2024 v10.1
This policy is an update to the 2020 policy that updated matters based upon the 5th Directive that was implemented by the Money Laundering and Terrorist Financing Regulations 2019. It also follows the 2023 amendments.
The cash limit is again £5000. This may be regarded as too high but as time passes it is not in context extreme because final hearing fees and counsel costs can easily exceed £2500. Inflation has also been high over the recent period.
This policy should be read in conjunction with the HRS 2012 money laundering policy, updated in 2017 and 2018 and 2019, and the operations manual that set out the firms procedure to combat the risk that HRS may inadvertently become involved in a criminal enterprise.
All staff receive training annually in respect of Money Laundering, AML practices and the HRS approach to minimising risk. This consists of mandatory internal training and for fee earners an external seminar or online course. It is mandatory and checked by our HR Officer.
The 2017 Money Laundering Regulations took effect from 26th June 2017. CIR is the firm’s MLO / Money Laundering Compliance Principal (MLCP). We carried out an independent firm-wide AML audit and developed a new risk assessment. This was amended in 2018. It has now been reviewed in 2020. The fifth Anti-money Laundering Directive (PDF 38 pages, 895KB) [http://www.legislation.gov.uk/uksi/2019/1511/made/data.pdf] was published on 10 January 2020. New key changes relevant to HRS are;
Policies, Controls and Procedures (r19) provide for identification and scrutiny of transactions that are either complex or unusually large (formerly only transactions that were both had to be identified and scrutinised) r19(4)(a). Whether a transaction is “complex” or “unusually large” should be judged both in relation to the normal activity of the practice and the normal activity of the client.
When new technology is adopted, appropriate measures must be taken in order to assess and mitigate any money laundering or terrorist financing risks this adoption may cause. This requirement has now been extended to require that this same process be followed when new products or business practices are introduced. This may be included in your Practice-Wide Risk Assessment.
New products or business practices (for example entry into new areas of legal practice or changes to the structure or operational model of the practice) must be assessed in terms of AML risk and incorporated into your practice-wide risk assessment and PCPs
Training Requirements (r24): Under the amended regulations, the existing training requirements on staff under r24 are extended to include any agents a practice uses for the purpose of its business. The test for whether an agent or employee needs training is if their work is relevant to the AML compliance of the practice, or they are involved in the identification, mitigation, prevention or detection of money laundering or terrorist financing risk within the business. This may not include all staff in a practice (e.g. maintenance or catering staff) but should be considered on a risk basis.
How supervisors approve individuals (r26): r26 now includes a more explicit statement that supervisory authorities must collect sufficient information to determine whether a sole practitioner, or a Beneficial Owner, Officer or Manager of a firm has been convicted of a relevant offence. In practice, this means obtaining a criminal record check. You should check your supervisor’s process for this.
Client Due Diligence (r27 and 28) For existing clients, Client Due Diligence must be renewed when a practice has any legal duty in the course of the calendar year to contact a client under the International Tax Compliance Regulations 2015 or to review information: • relevant to their client risk assessment (or where appropriate practice-wide/matter risk assessment) or • concerning beneficial ownership information of the customer, including information which helps them understand the ownership or control structure of any entity that is the beneficial owner of the client. r28(3): In addition to existing requirements under r28(3) in relation to undertaking due diligence on a non-natural person (including trusts), the practice must now also take reasonable measures to understand the ownership and control structure of that person.
Enhanced Due Diligence (r33) There are three key changes to enhanced due diligence requirements. The first two (red flag transactions and high risk third countries) expand the situations in which Enhanced Due Diligence must be applied. The final changes add additional factors to be considered in assessing risk, and therefore whether EDD should apply. EDD – Red Flag Transactions Changes to existing Enhanced Due Diligence (EDD) requirements mean that you must apply EDD in all the following circumstances (formerly it was only necessary if all the listed elements were met):
- where the transaction is complex
- where the transaction is unusually large or
- where there is an unusual pattern of transactions, or the transaction or transactions have no apparent economic or legal purpose (formerly both conditions had to be satisfied).
Whether a transaction is “complex” or “unusually large” should be judged in relation to the normal activity of the practice and the normal activity of the client. EDD – When assessing whether something is high risk (and thus whether EDD should be applied), new factors to consider include:
- whether the person is a beneficiary of a life insurance policy (1) S.I. 2009/2436.
- whether the person is seeking residence/citizen rights in exchange for investments in that EEA state
- whether the firm is operating without face to face meeting and without electronic identity systems to mitigate this or
- whether the person is involved in the trade of oil, arms, precious metals, tobacco products, cultural artefacts, ivory and other items related to protected species, and other items of archaeological, historical, cultural and religious significance, or of rare scientific value.
For HRS whether the person is a beneficiary of a life insurance policy is only likely to be indicative of higher AML risk where the retainer bears direct relevance to the policy.
EDD in relation to high risk third countries: Enhanced due diligence and ongoing monitoring are now required when either the client or counterparty to a transaction is “established in” a high-risk third country r33(1)(b). A “high-risk third country” means a country which has been identified by the European Commission in delegated acts adopted under Article 9.2 of the fourth money laundering directive as a high-risk third country. As at 10 January 2020, those countries are: Afghanistan Lao PDR Yemen Tunisia Bosnia and Herzegovina Syria Ethiopia Pakistan Guyana Uganda Sri Lanka Iran Iraq Vanuatu Trinidad and Tobago Democratic People’s Republic of Korea A client or counterparty is to be treated as “established in” a country, where any of the following apply:
- it was incorporated in the country;
- it has a principal place of business in the country;
- (if a financial institution or credit institution) its principal regulatory authority is based in the country or
- (if a natural person) being resident in, but not merely because they were born in the country. r33(3A) stipulates that where EDD is to be applied due to a party to the transaction being “established in” a high risk third country, it must include:
- obtaining additional information on the client and on the client’s beneficial owner
- obtaining additional information on the intended nature of the business relationship
- obtaining information on the source of funds and source of wealth of the client and of the client’s beneficial owner
- obtaining information on the reasons for the transactions
- obtaining the approval of senior management of the practice for establishing or continuing the business relationship and
- conducting enhanced monitoring of the business relationship by increasing the number and timing of controls applied and selecting patterns of transactions that need further examination.
There is an additional requirement that will apply in a narrow set of circumstances. Where a client is a body corporate and the practice has exhausted all possible means of identifying their beneficial owners but has not succeeded or is not satisfied that an individual is the beneficial owner, the practice must take reasonable measures to identify and verify the identity of the senior person responsible for managing the body corporate and record in writing all actions and difficulties encountered in doing so. This is further to previous requirements under r28(6). Clarification is provided that an electronic identification process using electronic identification services means and trust services (as defined in EU Regulation 2014/910/EU) may be regarded as reliable, where they are secure from fraud and misuse and capable of providing appropriate assurance customers are who they say they are.
CDD or EDD?
Ask yourself;
- Where does the money come from?
- What is the source of the wealth?
- Are you meeting the client face to face, by video?
- What ID have you got?
- Do you need to speak with the MLRO?
Discrepancies on Registers (r30A) Before establishing a business relationship with a: • company (registered or unregistered as defined in the Unregistered Companies Regulations 2009(1)) • Limited Liability Partnership or • Scottish Partnership. – a practice must collect proof of registration or an excerpt from the relevant register. r30A(3) A significant change in the regulations is that practices will have a responsibility to report discrepancies between information collected (as above) from the relevant Register, and information collated while undertaking duties and responsibilities under the regulations (e.g. due diligence or ongoing monitoring). Practices that encounter such discrepancies while fulfilling their AML duties, must report them, but it is not a requirement for practices to actively seek out such discrepancies. This responsibility to report does not apply where the information is subject to Legal Professional Privilege. Any discrepancy should be reported to Companies House (via the new online reporting tool available on the Companies House website) as soon as reasonably possible.
Note that the EU list of high risk countries is subject to change and that Wills with a Trust of more than two years duration are registrable.
SAR’s to the NCA
In the event of a suspicious client, scenario or transaction it is the duty of every member of staff, no matter what their position in the firm, to compete a Money Laundering form and pass it to the MLO.
The National Crime Agency under the Proceeds of Crime Act (POCA) 2002 run a system whereby the firm is required to submit a Suspicious Activity Report to the NCA if we know or suspect, or have reason to know or suspect, that an individual is engaged in money laundering and the information has come to us in the course of our business. There are similar obligations to submit SARs in relation to terrorist financing offences under the Terrorism Act (TACT) 2000.
Our Expectations
All fee earners should have regard to the SRA Principles and Code of conduct in relation to the Money Laundering Regulations 2017; and generally with legislation such as your legal obligations under POCA 2002 and TACT 2000. They should also be up to date with the constantly evolving regulatory environment and the SRA approach to that.
We also expect all staff and individuals employed by us to comply with the NCA guidance in relation to submitting consent SARs.
The NCA has stated that one of the causes behind delays in the turnaround of consent requests is poor quality information or missing out one or more of the elements required of a submission, namely:
- The information or other matter that gives grounds for knowledge, suspicion or belief;
- A description of the property that is known, suspected or believed to be criminal property, terrorist property or derived from terrorist property;
- A description of the prohibited act for which consent is sought;
- If known, the identity of the person or persons known or suspected to be involved in money laundering or who committed or attempted to commit an offence under any of sections 15 to18 of TACT 2000;
- If known, the whereabouts of the property that is known or suspected to be criminal property, terrorist property or derived from terrorist property; and
If under (4) and (5) the identity of the person or persons and/or the whereabouts of the property is not known, then any information believed or reasonably believed that may assist in identifying (4) or (5) or both.
What the SRA want from us
In order to achieve compliance with the SRA warning notice on Money Laundering, we are expected to have systems and procedures in place which are adequate to prevent, detect and report money laundering; and that firms monitor the efficacy of such systems to ensure that any risks to compliance are identified and addressed. This includes ensuring that relevant staff are appropriately trained and regularly updated in respect of the relevant legislation and their professional obligations, including the NCA’s requirements referred to above.
The SRA have published a warning notice to all firm’s to remind us that we have a legal obligation to ensure that we:
- do not facilitate money laundering or terrorist financing
- do report any suspicious transactions.
This notice highlights warning signs we should be aware of, and which may require you to take action in order to avoid committing a criminal offence or breaching your professional obligations under the Solicitors Regulation Authority (SRA) Handbook.
The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR 2017) came into force on 26 June 2017 replacing the now repealed Money Laundering Regulations 2007. As a result we reviewed our procedures and system of AML. Now updated again in 2020.
We expect all staff to comply with money laundering legislation including taking appropriate steps to conduct customer due diligence when required to do so by the Money Laundering Regulations 2017. We expect you all to be aware of, and act properly upon, warning signs that a transaction may be suspicious.
The warning signs highlighted by FATF include:
If the client:
- Is secretive or evasive about who they are, the reason for the transaction, or the source of funds.
- Uses an intermediary, or does not appear to be directing the transaction, or appears to be disguising the real client.
- Avoids personal contact without good reason.
- Refuses to provide information or documentation or the documentation provided is suspicious.
- Has criminal associations.
- Has unusual level of knowledge about money laundering processes.
- Does not appear to have a business association with the other parties but appears to be connected to them.
If the source of funds is unusual, such as:
- Large cash payments.
- Unexplained payments from a third party.
- Large private funding that does not fit the business or personal profile of the payer.
- Loans from non-institutional lenders.
- Use of corporate assets to fund private expenditure of individuals.
- Use of multiple accounts or foreign accounts.
If the transaction has unusual features, such as:
- Size, nature, frequency or manner of execution.
- Early repayment of mortgages/loans.
- Short repayment periods for borrowing.
- An excessively high value is placed on assets/securities.
- It is potentially loss making.
- Involving unnecessarily complicated structures or steps in transaction.
- Repetitive instructions involving common features/parties or back to back transactions with assets rapidly changing value.
- The transaction is unusual for the client, type of business or age of the business.
- Unexplained urgency, requests for short cuts or changes to the transaction particularly at last minute.
- Use of a Power of Attorney in unusual circumstances.
- No obvious commercial purpose to the transaction.
- Instructions to retain documents or to hold money in your client account.
- Abandoning transaction and/or requests to make payments to third parties or back to source.
- Monies passing directly between the parties.
- Litigation which is settled too easily or quickly and with little involvement by you.
If the instructions are unusual;
- Outside our firm’s area of expertise or normal business, or if the client is not local to you and there is no explanation as to why a firm in your locality has been chosen.
- Willingness of client to pay high fees.
- Unexplained changes to legal advisers.
- Your client appears unconcerned or lacks knowledge about the transaction.
If there are geographical concerns such as:
- Unexplained connections with and movement of monies between other jurisdictions.
- Connections with jurisdictions which are subject to sanctions or are suspect because drug production, terrorism or corruption is prevalent or there is a lack of money laundering regulation.
Our procedure
Having thoroughly reviewed the firm procedure we, again, do not believe that there is any need for a material change to the system for protecting the firm.
You must always undertake a risk assessment on the initial attendance note. This must record CDD or EDD and the reasons why?
For private clients use Video instead of telephone where possible for the first free interview.
- For every private paying client you must complete a money laundering form. The Supervisor will pass them all to CIR at the end of every month.
- Also, if you have any suspicions you must again complete a money laundering form and email it to CIR.
- CIR will then consider it and may ask for further information by email.
- In conjunction with you a decision will be taken on what further action to take which may include a SAR to the NCA or the requirement for further information from the client without which the file shall be quarantined.
- If you disagree with the view that CIR has taken it remains open to you to report via a SAR to the NCA on your own account.
- Never tell the client about your suspicion, the referral to the MLO or the report of a SAR to the NCA.
- In January 2014 the NCA issued a guidance note on making a report.
- The Head of Legal undertakes an annual audit of ML procedures in reality by consideration of randomly selected files etc and then reports to the MLO. This has been done in each of the last three years.
Making a SAR
We are registered with the NCA. We can log in to make a report electronically, which has a number of advantages:
- we save a copy of the report for your records
- we receive an email confirming receipt of the report, and
- it speeds up the consent process.
If you have queries about registration, contact the UK FIU on 020 7238 8282 (press 2 for SAR management enquiries, 3 for SAR online enquiries and 4 for consent).
Although the online form is designed with financial institutions in mind, you should be able to identify which parts are relevant. You should also familiarise yourself with the NCA’s glossary of codes for use in making a SAR.
Before you report
Before you are ready to make a SAR, you will have reviewed the file and considered:
- Is there criminal property?
- Which offence is involved? (See the flowcharts in chapter 12 of the practice note and chapter 6 of the AML Toolkit)
- Is there a defence?
- Is the information subject to legal professional privilege or received in privileged circumstances?
- Ask CIR if you need assistance in this regard
You will also decide:
- whether to terminate the retainer (in conjunction with the compliance officer for legal practice (COLP));
- whether to report but stop acting, or
- whether to seek consent and keep acting.
Depending on the circumstances, you will be reporting on your own behalf and that of the client. If you are continuing to act, you will need to provide support and guidance to the fee earner, particularly in relation to the tipping off offences.
If you are terminating the retainer then you should not say why to the client as that might be tipping them off which is a serious criminal offence.
Foreign nationals – If your client is a foreign national or holds a foreign passport then you must take a copy of the passport and email that with the ML form to the MLO who will then assess risk based on the country involved and any other factors that are raised.
Drafting the reason for suspicion
Before you draft your reason for suspicion, you need to be clear about who you are reporting and why. Is your client the suspect or the victim? Why are you suspicious and what is the transaction in which you are involved?
If you start by drafting the reason for suspicion (in a separate Word document), you can clarify why you are reporting and expose any gaps. Sometimes, as a result of that analysis, you may realise that you should not report e.g. because there is a defence.
If you decide not to report, make sure you have a clear note as to why you reached that decision.
Your reason for suspicion should set out:
- the background to the matter
- who is involved
- which offence is involved (e.g. section 328)
- the nature of the criminal property
- the prohibited act (eg the purchase of the property)
- details of your suspicion
- the next steps in the transaction and the timescale/agency and
- whether you are seeking consent.
You should also set out clearly what activities you are proposing to carry out and make it clear that you are seeking consent to carry out those activities.
Once you are satisfied that your reason for suspicion is accurate and complete, it is sensible to ask the fee earner to check it in case there is something that you have misunderstood or overlooked.
A well drafted reason for suspicion which provides all essential detail but is concise, is more likely to enable the NCA (and law enforcement, where relevant) to give consent quickly. (If the NCA want more information, they will ask you for it, but do not give privileged information.)
Completing the form
Although the form is designed for financial institutions, there are a number of sections which are common to all reporters. You do need to complete as many as you can. If you are seeking consent, remember to tick the box.
You will need to provide all the ID information that you have. Once you have decided to make a report, the confidentiality of such information is overridden. The key pieces of information are:
- full names,
- addresses, including postcodes,
- dates of birth,
- phone numbers including mobile phone numbers,
- passport or driver’s licence numbers
- company registration numbers.
If you do have other information such as a National Insurance number, that should be included.
Next steps
Once the form is complete, it is prudent to ask a colleague to check it again. You should advise CIR as MLO / COLP and VJH as the COFA by email that you are about to report, although you will ensure that the information is not disseminated widely.
You will submit the SAR electronically, saving a copy for your own records first and you will receive an acknowledgment.
If you are asking for consent and your reason is clear and concise, that will assist the NCA to give consent quickly. The NCA has produced guidance on obtaining consent. If the SAR is sent to a law enforcement agency, the NCA will have to wait for their response before making a decision.
If you need to contact the NCA about a consent issue, use the telephone number.
If you are concerned that the confidentiality of your SAR has been breached or you are concerned about the inappropriate use of a SAR by an end user (eg a law enforcement agency), you should contact the confidentiality breach line on 0800 234 6657. If you feel threatened, you should contact the police.
Consent
If consent is granted, you will be able to do the ‘prohibited act’ but you should keep the matter under regular review, submitting a new SAR or updating an existing one if new information comes to light.
Obtaining consent only protects you from committing a money laundering offence under part 7 of POCA and you will need to consider the civil liability position as a separate issue. Chapter 10 of the practice note considers the issue in more detail.
If consent is refused, the NCA has a moratorium period of 31 calendar days from the date of refusal, during which time you must not do the prohibited act. Further guidance is available at chapter 8 of the practice note.
You will need support and guidance during this period and must inform CIR of the updated position as matters develop.
Whilst the idea of submitting your first SAR may seem daunting, if you take a calm, careful and logical approach and follow the practice note you should find that it was not as challenging as you had expected.
- Keep CIR informed
- Do not tip off the client
- Use your common sense
HRS AML rules
Risk – You are required to consider the risk of Money Laundering at each stage of the representation process and must record thoughts enquiries and further action needed on the file.
You should email the MLRO with any queries.
You must fill out a High Risk form in the event that a private client case exceeds £25,000 in costs or has a value in excess of £1M.
Training – Whilst the firm will ensure that you receive training each year in AML it is also your responsibility to satisfy yourselves that you are fully equipped to identify risks.
Therefore, as part of the appraisal process ask yourself; do I need extra training on the subject?
Solicitors, in particular are under an SRA duty of continuing compliance as per our training policy. You must ensure you have the necessary skills.
ID is required as per the Operations Manual. One item from each list. If that is not possible for good reason record the same on the file and discuss with a Supervisor or the MLO / HofL. Sometimes there are legitimate reasons for people not being able to produce ID but remember that you must weigh the risk.
Financial limits are absolute for any cash payments, namely, £5000 per transaction and £10,000 in any calendar month, unless it is counsel fees or disbursements. Again even if a client is paying less than that sum in cash ask yourself why? Weigh the risk.
Failure to follow this policy is a disciplinary matter that is of such seriousness that it may involve dismissal for gross misconduct
In summary –
Fill out the ML form for each private client
Contact the MLO by email if there is any issue of any kind .
Always obtain ID
Use the lists in the Operations Manual.
Do a risk analysis at each material stage of the case
Types of risk
Geographical – Countries with lesser AML regulations, high corruption or subject to sanctions.
Source of funds – Payments to or from third parties, combining services, remote instruction / working.
Transaction risk – Complex transactions, new products, unusual or transactions out of our comfort zone, size or method of payment.
Client risk – PEPS, difficulty establishing identity, high risk industry,
Our products – Conveyancing, client a/c, Company law or trusts.
HRS risk assessment
Keeping the profession free of money laundering is in everyone’s interest. It is a key way of disrupting serious crime – crime that funds everything from terrorists to people traffickers. It is not a victimless crime.
Money laundering is a priority risk. The credibility of law firms make them an obvious target for criminals. We must ensure that our processes are robust and our staff well trained.
At HRS we have always taken ML seriously. Our credibility is a priority.
Given the type of work we do, private client and Legal Aid for family law, the risk is relatively low. We do not do conveyancing other than for existing clients for whom we have acted in their family law case. We have very little international and no corporate exposure.
That said we have recently seen more instructions from people who have a background abroad and for this reason we have brought in a new system for the assessment of risk in such cases.
Key points;
- Speak to / report to the MLO with any suspicions. Do not engage with any client from outside the UK, even the EU, without permission. They cannot be retained without the express written consent of the MLO.
- Never tell the client that you are suspicious.
- Do not worry about being “wrong” As MLO CIR is here to help. Your first stop is the H of L for advice.
- Remember that you must always be able to justify your actions or lack thereof.
- You can send an SAR to the NCA if you disagree with the MLO.
- Do not take any work from abroad without CIR’s permission.
- For foreign nationals you must take a copy of the passport and provide that to the MLRO CIR before you take any money and then require his permission to proceed.
- Undertake a risk assessment at the outset of every case and from time to time, as required. Note the same in the first attendance note. Repeat if there is any change in the financial basis for the case.
- Chase the money. Where does it come from? Is the amount and method of funds being paid consistent with the client and their financial history.
- Get additional evidence as to source of funds if you have any concerns.
- Complete the ML form for every case and forward to CIR with an explanatory email if you have a reasonable suspicion or query.
For further help and information from the SRA
Guidance and warnings
The fifth Anti-money Laundering Directive (PDF 38 pages, 895KB) [http://www.legislation.gov.uk/uksi/2019/1511/made/data.pdf] was published on 10 January 2020.
The Legal Services Affinity Group (LSAG) is producing guidance on the regulations which we will publish here soon. In the interim, a summary guidance of changes to the regulations (PDF 5 pages, 197KB) [/globalassets/documents/solicitors/firm-based-authorisation/interim-legal-sector-affinitygroup-guidance.pdf?version=48dd5d] has been produced to help firms comply with the new requirements.
LSAG has produced guidance (PDF 156 pages, 1.4MB) [/globalassets/documents/solicitors/code/lsag-anti-money-laundering-guidance.pdf?version=4a8a4b] on complying with your anti-money-laundering obligations.
We have produced guidance [/solicitors/guidance/ethics-guidance/the-money-laundering-terrorist-financingand-transfer-of-funds-information-on-the-payer-regulations-2017/] that accompanies this.
A risk assessment [/sra/how-we-work/reports/aml-risk-assessment/] for the legal sector.
Suspicious Activity Reports
All solicitors need to understand what they need to do under the Proceeds of Crime Act 2002 and Terrorism Act 2000.
If you have a suspicion that the firm is being used to launder money, CIR as the MLRO must submit a SAR to the National Crime Agency (NCA). It’s
important that everyone understands their responsibilities and their firm’s processes.
The NCA have concerns about the number and quality of SARs being submitted by law firms, and have produced guidance to help you, including:
SARs Regime Good practice (PDF 15 pages, 238KB) [https://nationalcrimeagency.gov.uk/who-weare/publications/167-defence-against-money-laundering-daml-faq-may-2018/file] Guidance on submitting better quality SARS (PDF 23 pages, 397KB) [https://nationalcrimeagency.gov.uk/who-we-are/publications/42-guidance-on-submitting-better-quality-sars/file] The correct glossary codes for reporting (PDF 19 pages, 241KB) [https://www.nationalcrimeagency.gov.uk/who-we-are/publications/388-glossary-codes-and-reporting-routes-new/file]
There is also a published Warning notice: Money laundering and terrorist financing suspicious activity reports [/solicitors/guidance/warning-notices/money-laundering-and-terrorist-financing–suspicious-activ ity-reports–warning-notice/] .
Good practice and legal sector reviews
We have also carried out a number of recent reviews into how firms are doing including:
a review of whether firms are complying [/sra/news/press/2019-press-release-archive/aml-warning-noticeguidance/] with anti-money laundering regulations by having an appropriate firm risk assessment in place a thematic review of law firms [/sra/how-we-work/reports/aml-thematic-rev iew/] providing trust and company services to see if they are doing enough to prevent money laundering. A 2018 thematic review of how firms are operating [https://www.sra.org.uk/link/d2e2a1264d094353996dbc7ab1582ef8.aspx] in light of the new Government regulations, identifying good and poor practices.
These documents add to previous, similar resources. Such as our 2016 report on money laundering in the profession (PDF 37 pages, 316KB) [/globalassets/documents/sra/research/antimoney-laundering-report.pdf?version=4a1ab0] .
Information on people within your firm
The SRA hold information on those working in the profession that hold certain roles.
Change your information [/solicitors/firm-based-authorisation/anti-money-laundering-authorisation/]
Who needs approval [#7004] Who to contact [#2924]
Definition of positions
This guidance is to assist firms when deciding who in their firm falls under the definitions of beneficial owner, manager and officer contained in The Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (MLR).
While we want to assist you in interpreting the Government regulations, you will of course need to satisfy yourself on the legal position. The obligation to identify who are your beneficial owners, officers and managers is on you as a firm. If having read this guidance you are still unsure, you should consider obtaining specialist advice on your position.
Beneficial Owner
While the MLR definition of ‘beneficial owner’ and our definition of owner differ, in practice we believe it is unlikely there will be any ‘beneficial owners’ not already approved by us, provided you have kept your records up to date. We have formulated some guidance to try and help your firm determine who these individuals are.
If you are a “body corporate” (ie company (not listed) or a limited liability partnership (LLP)):
A beneficial owner is:
- any individual who exercises ultimate control over the management of the body corporate
This would mean an individual who, regardless of their position as director, shareholder or member is able to exercise control over the management of the body corporate in the sense of being able to control the composition and/or voting of the board of directors and the decisions they take.
- any individual who ultimately owns or controls (in each case whether directly or indirectly), including through bearer share holdings or by other means, more than 25 percent of the voting rights in the body corporate
This means an individual who owns 25 percent or more of the voting rights in the body corporate. They could hold these rights directly, in their own name, or indirectly, for example, via a relative or a company.
- an individual who controls the body corporate.
A person will control the body corporate if they qualify as a Person of Significant Control in accordance with the Companies Act 2006, or, if the person was an undertaking, the body corporate would be its subsidiary.
Guidance and examples on what constitutes exercising control:
For companies [https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/621687/pscstatutory-guidance-companies.pdf]
Our glossary definition of partner is wide, as we authorise all partners regardless of the level of interest they hold in the firm (and regardless of whether they are in fact a partner). Our definition of partner includes those who are held out as a partner by the firm, including ‘salary partners’, and therefore employees of the business having the job title “partner”, but who do not actually hold equity in the company.
The definition of “officer” in the MLR regulations is wider than those individuals who are legal officers of the company, or a “manager” as per our glossary definition. You will therefore need to consider the definition applicable to the entity of your firm. We set out some guidance below, however we would stress that the question of who is an officer in your firm is dependent on the individual management structure of each firm.
We cannot provide a list of job titles that would meet the definition of “officer” under the regulations, as it is a question of fact as to whether an individual exercises control, or purports to exercise control. In our view, an individual would not be purporting to have control simply by their job title, there would still need to be some element of control.
For example, an office manager who makes decisions on behalf of the managing partner and the managing partner allows this to happen without supervision or review is likely to be a person purporting to act as a controller.
Officer
An officer includes director, secretary, chief executive, member of the committee of management, or a person purporting to act in such a capacity, or an individual who is a controller of the body, or a person purporting to act as a controller.
If you have any directors, a company secretary or a Chief Executive that are not already approved, they will need approval and to be included in your application. You must also have approval for those who sit on either the most senior decision-making committee in your business (such as a board, an executive committee or an executive board in each case where there is no higher committee or board to defer to or to seek approval from) or a committee that has been given the authority to make decisions on behalf of the board/senior decision making committee.
An officer under this definition may consist of lawyer and non-lawyer employees such as HR and/or finance directors. In terms of who would have ‘control’ of the body, consider the persons of significant control guidance found above in relation to beneficial owners.
If you are a partnership:
Means a partner, and any manager, secretary or similar officer of the partnership, or a person purporting to act in such a capacity.
Given that we approve all partners in a partnership it is unlikely that there will be anyone in the MLR Regulation definition that has not been approved. However, you must consider the MLR definition above, and satisfy yourself as to whether anyone else in your firm is a manager, secretary or person purporting to act in such a capacity not already approved by us.
Manager
The MLRO definition is wider in scope than any of the persons we already authorise. It also appears that it is intended to be wider that the MLR definition of “officer”. Again, each firm will need to consider their own management structure against the below definition.
In relation to a firm, means a person who has control, authority or responsibility for managing the business of that firm, and includes a nominated officer.
This would include any person who has sufficient authority to take decisions and who exercises control over the management of the business. It includes your Money Laundering Reporting Officer (MLRO) and any others who have sufficient knowledge of your firm’s money laundering and terrorist financing risk exposure and have the authority to take decisions
around this. CIR is the MLRO.
Urgent matters / A request from the Authorities
In the event of contact from the authorities, be it the Police, the NCA or otherwise, the member of staff is required to telephone Clive Rebbeck without delay. If contact cannot be achieved they should email both Clive Rebbeck and William Raine immediately.
Who to contact?
If you want advice you can contact the Professional Ethics Guidance helpline [sra/home/contact-us/] .
If you need help with the form, call our Contact Centre [sra/home/contact-us/] .
CIR 16.08.24 v10.1